return policy

We want you to be completely satisfied with your order. Should you wish to return it, you may do so within 14 days of receiving your package.

Our prices are fair and transparent, with no hidden margins. Therefore, the cost of returning your order is at your own expense.

As we deal with cosmetic products, we can only accept returns of unopened items with the seal intact. We therefore recommend reading the product description carefully beforehand to ensure the product is right for you.

Important information regarding returns:

• In the event of a return, we will only issue a refund once the order has been fully received and inspected.

  To initiate a return, please use our contact form; include your order number at the top and provide a clear, valid reason for the return.
  Subsequent steps will then be discussed via email.

Was your order delivered incorrectly? Please let us know within 24 hours of receipt and include a clear photo. We are happy to ensure this is resolved quickly and properly.

Do you have any questions or doubts about a product? You can always contact us via email—we are happy to help.

Thank you for your understanding and for trusting Marjem Cosmetics.